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Order Cancellation & Return Policy

At Hoshbay, customer satisfaction is our top priority. Please take a moment to review our policies regarding order cancellations, returns, and sale items.

Order Cancellation:
Orders paid via credit card can be cancelled within 24 hours of placement. While refunds are not offered, customers will receive a coupon equal to the paid amount, valid for 30 days and redeemable on any purchase from Hoshbay. Hoshbay reserves the right to cancel orders under circumstances such as:

Note: Hoshbay maintains a strict privacy policy. Your credit card details are never stored or shared with third parties.

Incomplete or Damaged Parcels

We strongly advise customers not to accept parcels that are damaged or have a broken seal. In case you receive an incomplete order, please contact our customer care team within 24 hours of delivery. Unfortunately, claims made after this period will not be accepted.

Sale Items

Please note that items purchased during sale events are non-returnable and non-exchangeable. We appreciate your cooperation and understanding. Additionally, there may be minor delivery delays during sale periods due to high order volume.