REFUND POLICY

Exchange Policy

At Hoshbay, customer satisfaction is our top priority. We are committed to providing high-quality products and a smooth shopping experience. If you need to exchange an item, we have made the process simple and transparent for your convenience.

7-Day Exchange Policy

Customers may request an exchange within 7 days of purchase, provided the item is returned with the original sales receipt and original brand packaging.

Exchange Eligibility

To qualify for an exchange, items must be:

✓ In new condition

✓ Unused and unwashed

✓ Unaltered and undamaged

✓ Returned with all original tags intact

✓ Accompanied by the original sales receipt and brand packaging

How to Request an Exchange

To initiate an exchange, please contact our customer support team within 7 days of purchase:

📧 Email: customersupport@hoshbay.com

📞 Phone: +92 322-6263647

Customer Support Hours:

Monday to Saturday, 10:00 AM – 6:00 PM

Important Notice

Used, mishandled, or damaged items will not be accepted for exchange.

Claims regarding damaged merchandise must be made within:

• 3 days of purchase for in-store orders

• 3 days of delivery for online orders

Please allow up to 3 weeks for claim processing and exchange fulfillment.

Sale & Promotional Items

If an item has undergone a price reduction due to a sale or promotion, it is only eligible for exchange at the new, discounted price.

No exchanges are allowed during sales or promotional events.

Items purchased on sale or promotion are considered final sale and are not eligible for exchange.

Thank you for choosing Hoshbay. We appreciate your trust and remain committed to ensuring a pleasant shopping experience with every purchase.