Refund & Exchange Policy

Return & Exchange Policy

At Hoshbay, customer satisfaction is important to us. We are committed to providing high-quality products and a reliable shopping experience. Returns, replacements, and exchanges are accepted only in cases where an item is received damaged, defective, torn, or incorrect, subject to the conditions outlined below.

Return & Exchange Eligibility

An item may be eligible for return, replacement, or exchange only if:

The item was received damaged, defective, torn, or incorrect.
The issue is reported to Hoshbay within 24 hours of delivery.
The item is unused and unwashed.
All original tags and labels are attached.
The item is kept in its original condition and packaging.
Valid proof of purchase or the Order Number can be provided.

Change-of-mind returns or exchanges are not accepted.

Items that have been used, washed, altered, mishandled, or damaged after delivery are not eligible for return, replacement, or exchange.

Damaged, Defective, Torn or Incorrect Items

If you receive an item that is damaged, defective, torn, severely damaged, or different from what you ordered, you must report the issue to our Customer Support team within 24 hours of delivery.

To verify the claim, customers are required to provide:

A clear unboxing video showing the package being opened and the condition of the item.
Clear pictures of the damaged, defective, torn, or incorrect item.
Your Order Number or valid proof of purchase.
A brief description of the issue.

If an article is torn or severely damaged upon delivery, it will be eligible for return after the claim has been reviewed and verified by our team.

Claims submitted without the required unboxing video and clear pictures may not be eligible for approval.

How to Submit a Claim

To submit a return, replacement, or exchange claim, contact our Customer Support team within 24 hours of delivery:

Email: customersupport@hoshbay.com
Phone: +92 322-6263647

Customer Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM

Please provide your Order Number or proof of purchase, details of the issue, the required unboxing video, and clear photographs of the item.

Claim Review & Resolution

Once your claim has been received, our team will review the provided information, photos, video, and condition of the product.

If the claim is approved after verification, Hoshbay may resolve the issue through a:

Return
Replacement
Exchange

The appropriate resolution will be determined based on the nature of the issue and product availability.

Please allow up to 3 weeks for claim processing and return, replacement, or exchange fulfillment, where applicable.

Refunds for Approved Returns

If an approved claim qualifies for a return and refund, the returned item will be inspected after it is received by Hoshbay.

Once the return has been verified and approved, the refund will be processed through the available refund method communicated by our Customer Support team.

For verified damaged, defective, torn, or incorrect items, applicable return courier charges will be handled according to the resolution provided by our Customer Support team.

Non-Eligible Returns & Exchanges

Returns, replacements, or exchanges will not be accepted for:

Change of mind
Incorrect size or product selected by the customer
Used items
Washed items
Altered items
Items damaged due to customer use or mishandling
Items without their original tags or labels
Claims submitted more than 24 hours after delivery
Damage or defect claims submitted without the required unboxing video and clear pictures

Hoshbay reserves the right to inspect and verify all claims before approving a return, replacement, exchange, or refund.

Sale & Promotional Items

Items purchased during a sale, promotion, or special discounted event are considered final sale and are not eligible for return or exchange due to change of mind.

However, if a sale or promotional item is received damaged, defective, torn, or incorrect, a claim may still be submitted within 24 hours of delivery, subject to the same verification requirements outlined in this policy.