REFUND POLICY

Customers may request an exchange within 7 days of purchase, provided the item is returned with the original sales receipt and original brand packaging.
Items must be in new condition unused, unwashed, unaltered, and undamaged with all original tags intact to qualify for exchange.
Exchange requests can be initiated via email at customersupport@hoshbay.com or by calling us at +92 322-6263647 (Monday to Saturday, 10:00 AM – 6:00 PM).
If an item has undergone a price reduction due to a sale or promotion, it is only eligible for exchange at the new, discounted price.
Used, mishandled, or damaged items will not be accepted for exchange.
Claims regarding damaged merchandise must be made within 3 days of purchase for in-store orders, or within 3 days of delivery for online orders.
Please allow up to 3 weeks for claim processing and exchange fulfillment.
No exchanges are allowed during sales or promotional events.
Items purchased on sale or promotion are considered final sale and are not eligible for exchange.