Refund & Exchange Policy

Return & Exchange Policy

At Hoshbay, customer satisfaction is our top priority. We are committed to providing high-quality products and a smooth shopping experience. If you're not completely satisfied with your purchase, you may request a return or exchange within 7 days, subject to the conditions below.

7-Day Return & Exchange Policy

Customers may request a return or exchange within 7 days of purchase or delivery.

The item must be returned with the original sales receipt, original brand packaging, tags, and labels.

Return & Exchange Eligibility

To qualify for a return or exchange, items must be:

  • In new and original condition

  • Unused and unwashed

  • Unaltered and undamaged

  • Returned with all original tags and labels intact

  • Returned in the original brand packaging

  • Accompanied by the original sales receipt or valid proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our Customer Support team within the applicable 7-day period:

Email: customersupport@hoshbay.com
Phone: +92 322-6263647

Customer Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM

Please provide your Order Number or proof of purchase, product details, and the reason for your return or exchange.

Refunds for Returns

Once the returned item has been received and inspected, we will notify you regarding the approval of your return.

If approved, the refund will be processed through the available refund method communicated by our Customer Support team.

Any applicable shipping or return courier charges may be deducted from the refund unless the item was received damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Claims regarding damaged, defective, or incorrect merchandise must be made within:

  • 3 days of purchase for in-store orders

  • 3 days of delivery for online orders

Please contact our Customer Support team and provide your proof of purchase along with clear photos or videos showing the issue.

Please allow up to 3 weeks for claim processing and return or exchange fulfillment.

Important Notice

Used, washed, mishandled, altered, or customer-damaged items will not be accepted for return or exchange.

Hoshbay reserves the right to inspect returned products before approving a refund or exchange.

Sale & Promotional Items

Items purchased during a sale, promotion, or special discounted event are considered final sale and are not eligible for return or exchange unless received damaged, defective, or incorrect.

If an eligible item has undergone a price reduction, any approved exchange will be processed according to the applicable current or promotional price.

Need Assistance?

For questions regarding your return or exchange, contact our Customer Support team:

Email: customersupport@hoshbay.com
Phone: +92 322-6263647

All standard return and exchange requests must be submitted within 7 days.

Thank you for choosing Hoshbay. We appreciate your trust and remain committed to providing a smooth and reliable shopping experience.